Information We Collect

We collect several types of information to provide a smooth and secure experience on the ALLDRIVE SOS Platform. Here's a breakdown:

• Personal Information: This includes your name, contact details (address, phone number, and email address), location data (GPS coordinates or approximate location based on IP address), and account credentials (username and password).
• Payment Information: We do not store your full credit card details. Payment information is processed securely by our third-party payment gateway partners. We only store anonymized transaction details for record-keeping purposes.
• Service Usage Information: This includes details about your service requests, such as type of service requested, vehicle details, and any descriptions of the issue you're facing. Additionally, we collect reviews and ratings you provide for technicians.
• Device and Technical Information: We collect data about your device, such as IP address, browser type, device operating system, and unique device identifiers. We also use cookies and similar tracking technologies to understand your interactions with the Platform.
• Third-Party Information: We may integrate with third-party services like advertising platforms or payment processors. These services might collect their own data based on their privacy policies.

How We Use Your Information

We use the information we collect for various purposes, all aimed at improving your experience on the ALLDRIVE SOS Platform:

• Service Delivery: We use your information to connect you with qualified technicians, process your service requests, and facilitate secure transactions.
• Account Management: We use your information to create, manage, and maintain your user account on the Platform.
• Communication: We may use your contact information to send you updates about the Platform, service notifications, and occasional promotional messages (with your consent)
• Improvement and Analytics: We analyze user data to improve the functionality of the Platform, personalize your experience (e.g., suggesting frequently requested services), and understand usage trends.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.
• Ad Personalization: With your consent, we may use your activity data on the Platform to tailor third-party advertisements displayed on our app (e.g., Google AdSense).

SMS and Voice Communications

By using the ALLDRIVE SOS Platform and its services, you acknowledge and consent to receiving SMS messages and voice calls to the phone number(s) you provide during registration or while using the Platform. These communications are strictly transactional and are used to help deliver our services efficiently and effectively.

This may include, but is not limited to:

• Real-time notifications about service requests
• Updates on technician arrival times
• Job confirmations or cancellations
• Status updates regarding your account or ongoing service

You may opt-out of non-essential messages at any time by following the instructions provided in the SMS or contacting support@alldrivesos.com. However, opting out of essential service-related communications may affect your ability to use the Platform effectively.

Sharing of Information

We share your information only in limited circumstances and with the utmost care:

• With Technicians: We share customer details with technicians only to the extent necessary to fulfill your requested service.
• Third-Party Service Providers: We work with third-party service providers like payment gateways, advertising partners, and cloud storage providers. These providers are obligated to use your information only to provide the services we have contracted for.
• Legal Requirements: We may disclose your information if required by law, regulation, or a valid legal process (e.g., court order).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. However, we will ensure that the new owner adheres to this Privacy Policy.

GDPR and CCPA Compliance Message

GDPR Compliance (For Users in the EEA): If you are located in the European Economic Area (EEA), we will process your personal data only when we have a lawful basis to do so. Lawful bases include your consent, the fulfillment of a contract, compliance with legal obligations, and legitimate interests that do not override your rights and freedoms. Under the GDPR, you have the right to access the personal data we hold about you, correct any inaccuracies, request the deletion of your data (also known as the “right to be forgotten”), restrict certain types of processing, and receive your data in a portable format. You also have the right to object to specific processing activities.

CCPA/CPRA Compliance (For California Residents): If you are a resident of California, you are entitled to certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These rights include the ability to know the categories and specific pieces of personal information we collect and how we use them, access your personal data, and request its deletion. You also have the right to opt out of the sale or sharing of your personal information; however, please note that AllDriveSOS does not sell personal data. Additionally, you are protected from discrimination for exercising any of your privacy rights under these laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the ALLDRIVE SOS Platform. These technologies fall into three categories:

• Session Cookies: These temporary cookies are automatically deleted when you close your browser.
• Persistent Cookies: These cookies remain on your device for a certain period until they expire or are manually deleted.
• Tracking Cookies: These cookies are used to analyze your activity on the Platform and across different websites. This helps us understand user preferences and deliver targeted advertising (with your consent). You can manage or disable cookies in your browser settings. However, disabling cookies may limit some functionalities of the ALLDRIVE SOS Platform.

Data Security

We take the security of your data very seriously. We implement robust security measures, including encryption, firewalls, and access controls, to protect user information. However, please note that no system is entirely secure, and we cannot guarantee the complete security of your data.

User Rights and Choices

We respect your right to control your personal information. Here's how you can manage your data:

• Access and Correction: You have the right to access and correct your personal information stored on the ALLDRIVE SOS Platform.
• Deletion Requests: You can delete your personal information or request us to delete your personal information, subject to certain legal and business requirements.
• Ad Preferences: If you have opted-in for personalized ads, you can choose to opt-out through industry-standard

Third-Party Advertisements

We may partner with third-party advertising platforms like Google AdSense to display relevant ads on the ALLDRIVE SOS Platform. These platforms may collect data about your online activities to deliver personalized ads.

You can learn more about how our advertising partners collect and use data for targeted advertising by visiting their Privacy Policy.

Children's Privacy

The ALLDRIVE SOS Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

International Data Transfers

The ALLDRIVE SOS Platform primarily operates within the United States. We may transfer data to other jurisdictions as needed to provide our services, but we will take appropriate measures to ensure the security and privacy of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Updates to the Privacy Policy

ALLDRIVE SOS retains the right to modify this Privacy Policy at any time. The date of the latest update will be shown at the top of this page. It is the responsibility of users to review the Privacy Policy regularly to stay informed of any changes. Continued use of the platform after updates have been made constitutes acceptance of the revised policies.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@alldrivesos.com
Web Contact: Contact Us

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of New Mexico, USA.

User Responsibilities

You are responsible for maintaining the security of your account credentials and personal information. Please do not share your account password with anyone.