What roadside assistance services do you provide?

At AllDrive SOS, we offer comprehensive maintenance and emergency roadside assistance services for all motor vehicles. Our service list is continually expanding to meet your needs. For the most up-to-date list of services, please visit our services page.

How do I request a roadside assistance service?

Getting roadside assistance is simple! Just open the AllDrive SOS app or visit our website. Select the service you need, fill out the quick request form, and we'll connect you with nearby service providers ready to assist you. These providers will then send you quotes and their locations so you can choose your preferred option. Once you've confirmed and paid, you can track the technician's progress on their way to you.

How do I get charged for my roadside assistance?

Our pricing is transparent and follows a cost-efficient pay-as-you-go model, ensuring you save money without worrying about membership fees or monthly subscriptions. Pricing varies based on factors such as service type, location, and time of day.

How long will it take to get help?

For a faster response, make sure your location services are enabled on your device. This helps us find service providers closest to you. When you request a service, you'll be able to choose a nearby provider and see their estimated arrival time.

Should I tip my roadside assistance providers?

While tipping roadside assistance providers is not mandatory in the US, it's a common way to show appreciation for good service, especially during inconvenient times or challenging tasks. Tipping is an individual decision but is always appreciated for exceptional work.

Do I need Auto Insurance to use AllDrive SOS?

No! AllDrive SOS offers a convenient pay-as-you-go option. However, if your Auto insurance covers roadside assistance, we will provide you with a payment receipt via email to help you claim reimbursement from your insurance company.

Can I cancel a pending roadside assistance request and get a refund?

We aim to fulfill every roadside assistance request promptly and professionally. However, if you need to cancel a pending request, you can do so and receive a refund, subject to a 15% service charge deduction.

Why isn't my refund full?

We use secure third-party processors for all transactions, including banks and payment gateways. These institutions may charge fees for processing refunds, which is why a small service fee applies.

What is AllDrive SOS?

AllDrive SOS is a web and mobile platform that connects distressed motorists in need of roadside assistance with qualified service providers, such as tow truck operators and roadside technicians, across the United States.

What types of services can I offer on the AllDrive SOS platform?

As a Service Provider, you can offer a range of roadside assistance services, including but not limited to:

• Towing
• Jump-starts
• Flat tire replacements
• Lockout services
• Fuel delivery
• Battery replacement
• Winching
• On-hook services
• Winch-Out
• Mobile Detailing

What are the insurance requirements to offer services on the platform?

All Service Providers are required to maintain specific insurance coverages, depending on the services they offer:

• For towing services:
  • Commercial General Liability Insurance: Minimum $1,000,000
  • Commercial Automobile Insurance: Minimum $1,000,000
  • On-Hook Insurance: Minimum $100,000
  • Garage Keepers Legal Liability Insurance (if you provide storage services): Minimum $100,000
• For roadside/soft services:
  • Commercial General Liability Insurance: Minimum $1,000,000
  • Commercial Automobile Insurance: Minimum $1,000,000

Additionally, Service Providers must provide a certificate of insurance naming AllDrive SOS as an additional insured on the Commercial General Liability and Commercial Automobile Insurance.

Insurance Policy Requirements keypoints:

• Insurance Company Rating: All insurance policies must be issued by a reputable insurance company with an A- or better rating from A.M. Best.
• Additional Insured: ALLDRIVE SOS LLC must be included as an additional insured on both your Commercial General Liability and Commercial Automobile insurance policies.
• Policy Renewal: When your insurance policies are renewed, you must provide ALLDRIVE SOS LLC with an updated certificate of insurance. You can do this by logging into your account and updating your KYC information under the "Settings" tab.

How do I submit my insurance documents to AllDrive SOS?

You must submit a copy of your certificate of insurance that meets the coverage requirements and names AllDrive SOS as an additional insured. You can upload the document through your provider account on the platform. Upon renewal of your policies, a renewed certificate of insurance must also be submitted

What happens if my insurance expires or lapses?

It is your responsibility to ensure that your insurance coverage is current and active. If your insurance expires or lapses, you will be temporarily suspended from offering services on the AllDrive SOS platform until valid insurance documentation is provided.

What is On-Hook Insurance and why is it required?

On-Hook Insurance provides coverage for damages to vehicles that are being towed. If you're offering towing services, this insurance is required to cover the cost of any potential damages that might occur to the vehicle while it is being towed.

How does Garage Keepers Legal Liability Insurance apply to my services?

If you provide storage facility services (such as parking or storing vehicles at your facility), Garage Keepers Legal Liability Insurance protects against damages to vehicles parked in your care, custody, or control. This insurance is required with a minimum limit of $100,000.

How are taxes handled on the AllDrive SOS platform?

As a Service Provider, you are responsible for paying any taxes (including VAT, if applicable) that may be required on the services you provide through the AllDrive SOS platform. AllDrive SOS is not responsible for paying these taxes on your behalf, other than taxes on its own income.

What qualifications do I need to become a Service Provider on AllDrive SOS?

You must hold all required licenses and certifications as per state or federal laws for the services you offer. You must also carry and maintain the necessary insurance coverages. Additionally, your business should be in compliance with all applicable laws.

How do I register as a Service Provider on AllDrive SOS?

To register, visit the AllDrive SOS website or mobile app and complete the Service Provider registration form. You will need to submit proof of licensing, insurance documentation, and any required certifications to complete your registration

How do I request a roadside assistance service?

Once registered and approved, you will receive job requests through the AllDrive SOS app. These requests will be based on your location, service availability, and the type of services you offer. You can accept or decline requests based on your schedule and capacity.

How are payments handled?

Payments for jobs are processed directly through the AllDrive SOS platform. After completing a job, your payment will be credited to your account, minus any applicable platform fees. You can set up your bank account details to receive payments via direct deposit.

What are the cancellation fees and policies?

If a job is canceled, a 15% cancellation fee will be charged to the party that initiated the cancellation. If the motorist cancels the job after you've already been dispatched, they will be responsible for the fee. However, if you cancel the job after accepting it, you will be charged the cancellation fee.

Can I set my own rates?

AllDrive SOS sets standard pricing for specific services, but you may have the ability to adjust rates based on factors like location and the complexity of the service. Rate adjustments must comply with AllDrive SOS's guidelines.

How do I contact support if I have an issue?

You can contact AllDrive SOS Support through the platform's app or website. There is also a dedicated email address and phone number for Service Providers experiencing issues or needing assistance with their account or jobs.

Can I operate outside of the United States?

No, the AllDrive SOS platform operates only within the United States. Service Providers must comply with U.S. regulations and provide services within the country. You are responsible for legal compliance if you attempt to offer services outside of the U.S.

What are the requirements for my business registration?

Your business must be legally registered and hold all necessary licenses required by state or federal law to provide roadside assistance services. You will need to provide proof of registration when signing up as a Service Provider on the platform.

What type of vehicles can I use to offer my services?

You can use any vehicle that meets the legal and insurance requirements for the services you provide. For example, tow truck operators must use vehicles properly equipped for towing. Your vehicles must also be insured under your Commercial Automobile Insurance policy, which should cover both owned and non-owned vehicles.

How do I handle disputes with customers?

In the event of a dispute with a customer, you can contact AllDrive SOS Support to open a case. The platform provides a mediation process to help resolve conflicts fairly. Be sure to provide all relevant documentation and evidence, such as photos or service reports, to support your case.

How do I update my service areas?

You can update your service areas by logging into your AllDrive SOS account and adjusting your geographic availability settings. This ensures that you receive job requests only within the regions you are able to serve.

How do I track my service history?

Your service history, including completed jobs, customer ratings, and payment records, is available in your AllDrive SOS account dashboard. You can review past jobs, payments received, and your overall performance metrics.

Can I offer multiple services at once?

Yes, you can offer multiple services simultaneously, such as towing and roadside assistance. Be sure to select all relevant services when setting up your profile to receive job requests that match your capabilities. However, make sure you have the required equipment, skills, and insurance for each service type.